Join Our Innovative Team: Full-Time All Rounder IT Technician Opportunity

At Managed Computer Solutions, we’ve been an integral part of the Whitsunday region for almost 20 years. Now, we’re thrilled to invite a Full-Time IT Technician to join our dynamic team.

Life in the Whitsundays: Welcome to paradise – the place where work and life harmonize, and every day feels like a vacation. Breathtaking Scenery, community Connections, Endless Exploration, Work-Life Balance & Career Fulfilment all in one place.

Here’s what makes us stand out:

1. Strategic Locations: With two strategic locations, we’re well positioned to serve our clients effectively. Whether it’s our local retail space or our workshop and onsite IT support services, we’re committed to excellence.
2. Diverse Business Departments:
   • Retail & Walk in Repairs: Our local workshop presence caters to customers’ immediate needs, providing top-notch tech sales & solutions.
   • Managed IT Solutions: We offer comprehensive managed IT services, ensuring seamless VIP services for businesses.
   • Data Centre Services: Our state-of-the-art data center provide secure and reliable hosting solutions for a wide range of clients and located locally!
   • Network Operation Centre (NOC): Our NOC team monitors all of our client’s networks running to keep them smoothly, securely and proactively, 24/7.
   • Projects and R&D Teams: Innovation drives us forward. Our Projects and R&D teams explore cutting-edge solutions in the ever-evolving IT environment.
3. Comprehensive Tech Solutions: From troubleshooting hardware to designing robust networks, we cover it all. Our commitment extends across Australia, ensuring businesses thrive with our expertise.
4. MCS is a one stop IT shop, we service over 10,000 clients currently and provide & support many technologies for our team to be involved with, for anyone who has good handle on IT currently & has the passion for all things technology but wants to skyrocket their career & knowledge this is the perfect role for you as no two days are the same.
5. This role will almost certainly lead to a specialist role for the right candidate in short order, at MCS more than 75% of our team are long-term employees.

The Role Itself: All Rounder ICT Technician,

As an all-rounded IT Technical role, you’ll be a crucial part of our operations & technical services teams, providing a wide range of technical support and solutions. Your primary responsibilities will include (but not limited to):

1. Workshop Repairs (PC’s, Laptops etc. Design & build Custom-built computers: You’ll handle diagnosis & repairs and new builds for both retail and managed service provider (MSP) clients.
2. Mixed IT Support: You will assist both retail and MSP clients remotely using our wide range of support tools & services, fixing up software & common software issues, such as Domain, Hosting, DNS & Office 365/G-suite setup & diagnostics etc.
3. On-site Support: Servicing a range of Retail, MSP, and Third-Party clients,
4. Retail Sales: You’ll also be involved in retail shop sales & assistance with quoting some more technical solutions.
5. MSP & Projects Support: Assisting the MSP and Projects teams with servers, networking & wireless and much more.
6. IT Help Requests: You’ll address IT help requests and queries with professionalism and attention to detail.
7. Collaboration: Working closely with our Service Coordinator, you’ll manage tickets effectively.
8. Escalation: When necessary, you’ll escalate IT support requests and handle general administration tasks.
9. Operational times: Mon-Fri 8:30am – 5:00pm with alteration of defined hours of work will be offered based on a per case maintenance requirement & urgent repair requirement. A very occasional Saturday shift (8:30am – 12:00pm) may be required

Key Attributes We’re Looking For:

• Strong client first attitude with excellent communication and organizational skills.
• Ability to work well in a team and as an individual, 
• The willingness to multitask and manage multiple jobs.
• Strong problem-solving skills, with experience in Microsoft & Apple operating systems.
• Experience with strong knowledge in hardware & software diagnostics, PC builds, and technical troubleshooting.
• Experience in Office 365 administration and third-party application support.
• Punctual, exceptional time management skills.

Your Benefits:

• A competitive salary package well above the Business Equipment Award 2020, with bonuses for those with the extra drive who like the extra challenge.
• A dynamic work environment where no two days are the same, and technology is constantly evolving. A very supportive team that are always happy to help each other.
• Opportunities If you desire, for rapid vertical growth within the company towards our MSP, Datacenter & Projects teams.
• All equipment, including a mobile phone and all tools are provided.

Qualifications and Requirements:

• Minimum 24 +months of experience in an IT support role.
• Certificate III or IV in Information, Digital Media & Technology (preferred but not essential).
• Familiarity with job management systems & support RMM Toolsets.
• Must hold a current Australian-issued driver’s license and be able to obtain a Queensland/National police certificate.

Join Us: If you’re ready to take your career to new heights in one of the most beautiful locations in the world, we’d love to hear from you. Email your cover letter and resume to hr@mmcs.net.au or apply through Seek. Your enquiry will be kept discrete and strictly confidential. For those interested in other roles within our rapidly growing company, please reach out – we’re always looking for exceptional talent.