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INSPECTION AND DIAGNOSTICS

The inspection and diagnosis is our process of examining a computer system to identify any hardware or software issues and determining the cause of problems or malfunctions. 
The goal of inspection and diagnosis is to identify the root cause of the problem and provide an accurate assessment for effective repair.

Our technicians use various diagnostic tools and software to perform detailed tests on the computer. These tools help identify hardware problems and malware infections.
If the issue appears to be hardware-related, the technician may perform additional tests to isolate the problem. This includes testing individual components, or using specialised tools to assess the health and performance of the hardware.

Our Technical Services Cover These Devices And More

WINDOWS PC

MAC

LAPTOPS

MOBILE PHONES AND TABLETS

Drop-off And Initial Assessment

  1. You bring your PC or device to the workshop and provide information about the issues you are experiencing.
    The workshop staff may conduct an initial assessment, asking questions to gather more details about the problem.
    Check-In Process:
  2. The workshop has a formal check-in process where they document your PC’s details, record the reported issues, and provide you with a receipt or confirmation.
    Diagnostic Testing:
  3. Technicians at the workshop will perform diagnostic tests to identify the root cause of the problem. This may involve running hardware diagnostics, checking for software issues, and examining the system thoroughly.
    Estimation and Communication:
  4. After the initial diagnostic phase, the workshop will provide you with an estimate for the cost of repairs. They will communicate the identified issues, proposed solutions, and associated costs.
    Customer Approval:
  5. Before proceeding with any repairs, the workshop will seek your approval for the proposed solutions and associated costs. You have the option to approve or decline the recommended repairs.
    Repair Process:
  6. If you approve the repairs, the technicians will begin working on your PC. This may involve replacing faulty hardware components, reinstalling software, updating drivers, or addressing any other identified issues.
    Updates and Progress Reports:
  7. Throughout the repair process, the workshop may provide you with updates on the status of your PC. This could include information on the repairs performed and any additional findings.
    Quality Assurance:
  8. After completing the repairs, the workshop may perform quality assurance checks to ensure that the issues have been resolved and the PC is functioning properly.
    Customer Pickup:
  9. Once the repairs are finished, you’ll be notified to pick up your PC. The workshop will provide any necessary documentation, such as a detailed invoice, and may explain the work that was done.
    Customer Satisfaction and Follow-Up:
  10. The workshop may follow up with you to ensure that you are satisfied with the repairs. If you encounter any issues after taking your PC home, they may offer further assistance.